RaFT Research

Asking the right questions

"I have had the pleasure and privilege of working with Dr Hinder on a number of projects over the last 8 years. She is experienced, expert, and highly engaged in the work she undertakes. She offers a unique and important service, and I have no hesitation in recommending her for future work in this area."

Professor Soo Downe
Midwifery Research Cluster, University of Central Lancashire

Photograph of Dr Sue Hinder, Director of RaFT Research

Dr Sue Hinder

Sue has many years of experience as a researcher, from the House of Commons to academia and as a freelance qualitative researcher. She founded RaFT Research and Consulting in 2003 to combine freelance research with child rearing. Her aim has always been to produce high quality research that makes a difference to people’s lives. Sue has carried out interviews many different types of people, including individuals with learning disabilities and high level civil servants in foreign governments. Sue is currently a Visiting Research Fellow in the Centre for Health Sciences, Barts and the London School of Medicine and Dentistry and works closely with the School of Health at the University of Central Lancashire.


  • PhD: National Primary Care Research and Development Centre, University of Manchester
  • MSc: Structure and Organisation of Science and Technology in the UK, University of Manchester


Athene: Assistive technologies for Healthy Living in Elders. An exploration of the everyday lives of older people through ethnography to provide technology companies with insights for design, for Professor Trisha Greenhalgh, Queen Mary, University of London and Professor Rob Proctor, University of Manchester.

Liverpool Heart and Chest Hospital: Patient Reported Outcome Measures. Are they fit for purpose? Liverpool Heart and Chest Hospital wanted to find out why 20% of people said they were ‘fine’ on a patient survey before their cardiac procedure. The study was carried out using focus groups with patients.

NHS Connecting for Health: “Including Everyone in Electronic Health Information” – a report on what training and support people feel they need to use online health information sources such as NHS Choices. Over 50 people were interviewed in Salford, Bolton and Bury.

Patient and Public Involvement: Strategic advice on the development of a service user group of Pakistani Muslim Drug Users to inform a research proposal.

Diabetes: An exploration of how people with Type 1 and Type 2 diabetes manage their condition in everyday life for Professor Trisha Greenhalgh, Queen Mary, University of London: "This does my head in" - Ethnographic study of self-management by people with diabetes.

Eating Disorder Service: contributing to a review of an Eating Disorder Service by CME in the Community - Interviewing service users and carers and putting them at the heart of the service review.

Recent Publications

  • (1) Hinder, S. and Greenhalgh, P. "This does my head in" - Ethnographic study of self-management by people with diabetes. BMC Health Services Research 2012, 12:83 doi:10.1186/1472-6963-12-83 Published: 29 March 2012. Runner up in the 7th Annual BioMedCentral Awards (Public Health and Health Services Research Awards)
  • (2) Exploring the influence of service user involvement on health and social care services for cancer. Attree, P., Morris, S. Payne, S., Vaughan, S. and Hinder, S. Health Expect. 2011 Mar;14(1):48-58. doi: 10.1111/j.1369-7625.2010.00620.x.PMID: 20673242
  • (3) Adoption, non-adoption, and abandonment of a personal electronic health record: case study of HealthSpace. Greenhalgh, T., Hinder, S., Stramer, K., Bratan, T. and Russell, J. BMJ. 2010 Nov 16;341:c5814. doi: 10.1136/bmj.c5814
  • (4) “Including Everyone in Electronic Health Information Services”. Hinder, S., Nelson, P., Kershaw, H., Williamson, T. and Hardiker, N. Report for NHS Connecting For Health March 2010
  • (5) Patients' attitudes to the summary care record and HealthSpace: Qualitative Study. Greenhalgh, T., Wood, G.W., Bratan, T., Stramer, K. and Hinder, S. BMJ. 2008 Jun 7;336(7656):1290-5. Epub 2008 May 29.
  • (6) Downe, S., Butler, E. and Hinder, S. 2007. Screening tools for depressed mood after childbirth in UK-based South Asian women: a systematic review. Journal of Advanced Nursing, 57(6), 565–583. Reprinted (summary and comment) in MIDIRS 200717(3) p404
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